Support services
Total lifetime support is a vital element in the services that we provide to all our customers, from a small laboratory with a single benchtop unit, to a major healthcare or industrial organisation with multiple systems or a complex high volume water purification plant.
We have the solution to meet the demands of the customer and the appropriate support package.
Our customer support services include:
- System design incorporating our specialist units
- Build
- Installation
- Commissioning
- Maintenance service, with long term maintenance contracts to optimise efficiency and minimise through-life costs.
Where appropriate to support our customers with specific applications, we can arrange premium service contracts with 24/7 support.
Our team of experienced and regionally based engineers provide dedicated applications and support – both by phone and onsite – including consultancy, trouble-shooting and product training.
We also hold extensive stocks of consumables and spare or replacement parts that are available as and when required.
Service Contracts
Ensure uninterrupted production with peak performance from your water purification systems. Regular servicing and maintenance are crucial for achieving optimum efficiency, and that’s where our packaged and tailored service contracts come in.
Our customer care services include standard and critical equipment servicing contracts with 24/7 optional technical support to optimise efficiency and minimise operational costs of your equipment. Water quality and continuity of supply are assured, system specification is maintained, frequency of breakdowns is limited or avoided completely and ultimately system life is extended.
Our contracts enable you to manage both routine and unplanned maintenance efficiently and cost effectively. Choose from fully comprehensive and highly flexible Warranty Contracts on all in-house manufactured equipment and servicing for water softeners, carbon filters and UV systems.
We have an experienced team of nationwide service engineers, with a dedicated support team to assist with scheduling, giving you peace of mind that any problems will be sorted quickly. Our engineers carry extensive stocks of consumables and spare or replacement parts to ensure any time on site is maximised so you are up and running as quickly as possible.
Additional advantages of our service contracts include:
Free telephone support for quick assistance
Priority response to ensure timely resolution
